Return Policy

We want to be sure you’re as satisfied with your Nineo products as we are. If you’re not 100% happy with your purchase, you can return it for a refund within 7 days of your receipt of the product. For products purchased from an authorized dealer or retailer, their return policy applies — please contact them directly for more information.

Returns & Refunds Policy Details

1. Any item purchased at our website can be returned within 7 days from your receipt of the item. If there is a quality issue with or damage to your new product or we sent you the wrong item, it can be returned within 30 days from your receipt of the item.

2. Nineo will accept returns for replacements or refunds but does not offer store credit or gift cards. Nineo does not accept returns on items purchased outside of lightnineo.com.

3. To return items, you must either fill out our return form or contact our lightnineo.com customer service team at sale@lightnineo.com to get a return authorization (RA) number. Returns without a valid RA number will be rejected. Please repack the merchandise you are returning in the original or a similar shipping box and put the RA number as a reference on your return shipping label.

4. All returned merchandise must be in new, unused condition. All of the promotional items, accessories, manuals, and other documents, including the original product packaging, must be intact, and shipped back together with returned items, unless otherwise specified. Any of the original accessories may not be missing. You may use a shipper of your choice to return your items. We recommend retaining the tracking number of your return for your records.

5. Products that are sold with promotional items must be returned with all of the promotional items to complete the return.

6. If you receive a defective/damaged product and would like to request a replacement or credit, you must contact our customer service department within 30 days of receipt of the product and provide visual proof of the damage/defect. The customer service representative will provide instructions, based on the product, as to how to handle the item.

7. We are not responsible for any items lost or damaged during return shipping. If we do not receive the returned items or receive them damaged, your return request may be refused. Based on the value of the returned items, you may want to purchase additional insurance for damage coverage before shipping back to us.

8. Returned items that do not meet our return requirements will be rejected and shipped back to you at your cost.

9. Refunds:

We will issue the credit to your card either upon receipt of the physical return or digital confirmation of a damaged item with our customer service team, depending on the circumstance. If the returned items meet the requirements of this Policy, we will issue a refund to the original method of payment within 7-10 business days of receipt of the product at our warehouse. Refunds will only be issued to the billing name and address on the original order.

This return policy only applies to products purchased directly from lightnineo.com via website.